Welcome to Flowers Stroud Green. Please read these Terms and Conditions carefully before using our online flower delivery service. By placing an order on our website, you confirm your acceptance of these Terms and Conditions, which set out your rights and obligations. These terms apply to all customers of Flowers Stroud Green, including those in Stroud Green and the neighbouring areas.
‘We’, ‘Us’, and ‘Our’ refer to Flowers Stroud Green, the provider of online flower delivery services. ‘You’ and ‘Your’ refer to the customer or user placing an order or using our website. ‘Order’ means a request by you to purchase goods or services from us. ‘Website’ refers to the online platform operated by Flowers Stroud Green for floral purchases and deliveries.
Our online ordering process allows customers to browse, select, and purchase floral arrangements and related products. To order flowers for delivery in Stroud Green and surrounding areas, select the products of your choice, add them to your basket, and proceed to the checkout page. You will be required to provide accurate delivery details, including the recipient's name, full delivery address, and contact telephone number.
After you have completed your order and payment, you will receive an email confirmation. Your contract with us is formed once you receive this confirmation. Orders placed by you constitute an offer to purchase the selected products, and acceptance is indicated by our confirmation. All orders are subject to availability and our acceptance.
Please check all details carefully before confirming your order, as errors cannot be corrected after dispatch. Flowers Stroud Green reserves the right to refuse, cancel or refund orders at our sole discretion. In the event that we are unable to fulfill your order, we will notify you as soon as possible and provide a full refund.
All orders must be paid for in advance through the payment methods available on our website. We accept major credit and debit cards as well as other payment solutions as listed at checkout. Your payment is processed securely, and no card or bank details are stored by us after the transaction is complete.
Prices for each product are as displayed on our website and include VAT where applicable. Delivery charges may apply and will be clearly shown prior to finalising your order. We reserve the right to change our prices without prior notice, but any such change will not affect orders already accepted.
Your receipt or invoice will accompany your order confirmation. If you require a VAT invoice, please request this when placing your order. We are entitled to cancel any order if payment is not received in full. Any promotional codes or offers must be used at the time of order and cannot be applied retrospectively.
We offer delivery of flowers throughout Stroud Green and neighbouring areas. When placing your order, you may select your preferred delivery date and, where possible, time slot. Whilst we make every effort to deliver on your chosen date, delivery times and dates are estimates and not guaranteed unless stated otherwise.
Deliveries will be made to the address specified during the order process. Please ensure that someone is available to receive the delivery. If no one is present, we may leave the flowers with a neighbour or in another safe location, where appropriate. Otherwise, a card will be left with instructions for collection or redelivery, if available.
We cannot accept liability for any loss or damage incurred as a result of deliveries made in accordance with your instructions or due to incorrect delivery details provided by you. Any additional delivery charges due to incorrect details or failed deliveries may be passed on to you.
We are not liable for delayed or non-delivery due to circumstances beyond our control (force majeure), including but not limited to severe weather, road closures, or vehicle breakdowns. In such cases, we will seek to rearrange delivery at no extra cost to you where practical.
Images of floral arrangements and products on our website are for illustrative purposes only. Flowers and packaging may vary due to seasonal availability or stock levels. We reserve the right to substitute individual flowers or packaging with items of equal or greater value and quality, ensuring your order meets our high standards. Where significant substitutions are necessary, we will make reasonable efforts to contact you in advance.
You may cancel or amend your order at any time up to 24 hours before the scheduled delivery time by contacting us via the means provided on our website. After this period, cancellations and amendments may not be possible, as your order may have been processed and prepared for dispatch.
For orders cancelled in accordance with this policy, you will receive a full refund using the original payment method within 3-5 working days. If you need to amend delivery details, please let us know as soon as possible. Late requests may not be actioned if your order is already in preparation or transit.
We reserve the right to cancel orders at our absolute discretion, including but not limited to instances of suspected fraud, inability to supply specific goods, or where payment has not been received. In such cases, a full refund will be issued.
Due to the perishable nature of flowers, returns are generally not accepted except in cases of damage or poor quality. If your order arrives damaged or not as described, please notify us within 24 hours of delivery, providing photographic evidence where possible. We will arrange for a full or partial refund, replacement, or redelivery at our discretion.
Refunds and redeliveries are not available for complaints made after 24 hours from delivery unless exceptional circumstances arise. We cannot accept liability or offer compensation for issues arising from incorrect delivery details supplied by you.
Flowers Stroud Green strives to deliver a high-quality online flower delivery service across Stroud Green and surrounding areas. Our total liability to you in connection with any order is limited to the value of the order placed. We accept no responsibility for indirect, consequential or incidental damages arising from the use of this website or our products, including lost profits, lost opportunities, or interruption to business.
Nothing in these Terms and Conditions shall exclude or limit our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded or limited under applicable law.
You are responsible for ensuring that any flowers or products ordered are suitable for the intended recipient, including checking for allergies or sensitivities. We accept no liability for any reactions to our products.
All content, designs, images, and materials on the Flowers Stroud Green website are the intellectual property of Flowers Stroud Green or its licensors and are protected by UK and international intellectual property laws. You may not use, reproduce, modify, or distribute any of the content from our website without our express written permission.
Your personal data is processed in accordance with our Privacy Policy, which explains how we handle, store, and use your information for the purpose of fulfilling your order and providing a high quality flower delivery service. By using our website, you consent to such processing.
We are not liable for any failure or delay in delivering orders or performing our obligations under these Terms and Conditions if such failure or delay is caused by circumstances beyond our reasonable control, including but not limited to war, natural disasters, pandemics, governmental restrictions, or other unforeseen events.
No person other than Flowers Stroud Green or you (the customer) has the right to enforce any provision of these Terms and Conditions under the Contracts (Rights of Third Parties) Act 1999.
We reserve the right to update or amend these Terms and Conditions at any time and without prior notice. Any changes will be posted on our website and will apply to all orders placed after the updated terms are published. Your continued use of our website and services indicates your acceptance of such changes.
These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with these Terms and Conditions, or any contract between you and Flowers Stroud Green, shall be subject to the exclusive jurisdiction of the English courts.
If you have any questions or require further clarification regarding these Terms and Conditions, please use the contact details provided on our website to get in touch with our customer service team.
These Terms and Conditions apply to all customers using the Flowers Stroud Green website for delivery services within Stroud Green and the surrounding regions. By placing an order, you confirm your acceptance of these terms as the basis of our contractual relationship.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Stroud Green, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Stroud Green.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
